Help Desk

Our Desktop Support provides a complete solution for securing and managing each desktop computer in your company. From monitoring, proactive support, and data backup, to providing complete support for each client.  Our friendly and experienced Support Specialist will ensure that your computers are operating securely and properly.

Our comprehensive support services include:

• Hard drive, E-mail and network configuration
• Virus protection and removal
• Software installation
• Software, hardware and network upgrades
• Desktop support
• Preventive maintenance and network audits
• Data backup and recovery

Let us offer you:

• Deskside support
• Remote or Onsite Assistance

RMM or Remote Monitoring and Management is a key tool in any reputable Managed Service provider's toolbox. This allows us to continually monitor your systems remotely and ensure they are patched and updated regularly. RMM also facilitates secure remote access into your IT Estate for quick and effective support purposes.

• Efficient Diagnosis & Troubleshooting
• Specialist 3^rd Line Support
• Aggressive SLA Options

We can deal with everything from specifying to ordering appropriate hardware and software, logistics and asset tracking.

New PCs or laptops can be configured, relevant applications installed and the equipment set up on the user’s desk ready for service.  Hands-on training can easily be organised for new users at the client's request.

Ongoing desktop support and maintenance services can be provided and backed up by a standard or individually tailored support contract.